IT and computer troubleshooting can broadly be classified into two categories
- hardware troubleshooting and software troubleshooting
Hardware troubleshooting deals with physical components of the system, such as the monitor, CPU, printer, etc. On the other hand, software troubleshooting involves resolving issues related to programs and applications installed on the computer. Both types of troubleshooting require a systematic approach to identify and fix the underlying problem.
Common hardware problems that may require IT support include:
- A cracked or damaged screen
- A dead battery
- A broken keyboard or mouse
- Intermittent power issues
- Unusual noises emanating from the system unit
Software problems are often more complex than hardware issues and can be caused by incompatibility issues, corrupt files, or malicious software. Some common software problems that may require IT support include:
- Blue screen of death (BSOD) errors
- System crashes or freezes
- Error messages
- Slow performance
- Internet connection issues
IT support staff are trained to handle both hardware and software issues. In most cases, IT support can remotely access your computer to diagnose and resolve the issue. In some cases, however, you may need to take your computer to an authorised service centre for repair.